Goodslips provides access to subscription-based football intelligence and AI analysis features. Because access to digital services may begin immediately after payment, refund eligibility depends on the circumstances described in this policy.
1. Overview
This Refund & Cancellation Policy explains how cancellations, refunds, payment errors and subscription issues are handled on Goodslips.
By purchasing a Goodslips subscription, you acknowledge that you have reviewed the applicable plan, price, billing period and service features before completing payment.
2. Subscriptions
Goodslips offers subscription plans that provide access to different levels of football intelligence, analysis and platform functionality.
Subscription prices, billing periods and included features are displayed before payment. The amount charged is the amount presented at checkout for the selected plan, subject to applicable taxes or payment provider charges where relevant.
Access to subscription features may depend on the successful verification of payment.
3. Cancellation
You may request cancellation of your subscription at any time through the available account or support channels.
Cancellation generally prevents future renewal. Unless otherwise stated, cancellation does not automatically create an entitlement to a refund for subscription access that has already been purchased.
4. Refunds
Refunds are considered on a case-by-case basis. Because Goodslips is a digital service, payment for a subscription may provide immediate access to paid features.
A refund may be considered in circumstances such as:
- A payment was successfully charged but the corresponding subscription was not activated.
- A verified technical issue prevented reasonable access to the purchased service.
- A duplicate charge was processed for the same subscription.
- A payment was incorrectly processed due to a confirmed system or payment-provider error.
- Another circumstance exists that Goodslips determines reasonably warrants a refund.
Refunds are not guaranteed simply because a user has changed their mind, did not use the service, or did not achieve the football outcomes they expected.
5. Duplicate Payments
If you believe you have been charged more than once for the same subscription or transaction, contact Support as soon as possible.
Goodslips may review transaction records and, where a duplicate charge is confirmed, process an appropriate correction or refund.
6. Failed Payments
A payment may occasionally fail, remain pending, or be declined by a payment provider.
If your bank or payment provider shows that money was deducted but Goodslips did not receive or verify the transaction, please contact Support and provide the transaction details available to you.
Goodslips may need to wait for confirmation from the relevant payment provider before determining whether a refund or account adjustment is required.
7. Automatic Renewals
Where recurring billing is supported and enabled, subscriptions may renew according to the billing terms presented at checkout.
Users are responsible for reviewing their subscription status and cancellation requirements before a renewal date.
If you notice an unexpected renewal, contact Support promptly so that the transaction and account status can be reviewed.
8. Account Issues
If you paid for a subscription but cannot access the features associated with your plan, please contact Goodslips Support before submitting a refund request.
In many cases, access issues can be resolved by checking payment verification, account status, subscription expiry, or technical configuration.
9. Exceptions
Goodslips may make reasonable exceptions to this policy where circumstances justify doing so.
Any exception is considered at Goodslips' discretion and does not automatically establish an entitlement to the same exception for future transactions.
Refund decisions may take into account payment records, subscription status, service access, technical issues, transaction history and other relevant information.
10. Refund Requests
To request a refund or report a payment problem, contact Goodslips Support with enough information for the transaction to be identified.
Your request should, where available, include:
- Your Goodslips account email or username.
- The subscription plan involved.
- The date of the transaction.
- The transaction or payment reference.
- A short explanation of the issue.
For your security, do not send your full card number, password, PIN, OTP or other sensitive authentication information to Support.
11. Policy Changes
Goodslips may update this Refund & Cancellation Policy when our services, payment systems, subscription structure or applicable requirements change.
The latest version will be made available on this page. Continued use of the service after an updated policy is published may be subject to the revised terms.
12. Contact
If you have a question about a payment, cancellation, subscription or refund, our Support team can review the issue with you.
For payment and subscription assistance, please use our Contact & Support page.
Contact Support →